FAQ

We are located within Lash Avenue Melbourne in Lang Lang. Our address is 2/10 Westernport Rd Lang Lang.

A non-refundable deposit of $500 must be paid upon booking. All courses also have the option to pay in full at the time of booking.

Yes, fees must be paid in full 7 days prior to the course date.

Lash Avenue Academy understands that unforeseen circumstances may arise that cause a student to cancel or reschedule their course. Refunds are available according to the following guidelines: - If cancellation is made more than 14 days before the start of the course, the student is eligible for a full refund. - If cancellation is made between 7-14 days before the start of the course, the student will be refunded the amount paid minus a $50 administrative fee. - If cancellation is made less than 7 days before the start of the course, the student will not be eligible for a refund, but may reschedule for a future course date at no additional charge. In the event that Lash Avenue Academy is unable to hold a course as scheduled, students will be offered the option to either reschedule for a future course date or receive a full refund. We understand that each situation may require individual attention and our team is here to help find a solution that works for you. Please do not hesitate to reach out to our customer service team at academy@lashavenuemelbourne.com.au if you have any questions or concerns regarding refunds.